More New Patients Won’t Fix a Broken Patient Journey
Field Note 005: Before we spend more to acquire patients, do we know how many of the patients already reaching us are actually progressing?
The Most Important Question at the End of Every Appointment
Field Note 004: Does every patient leave knowing the next step on their Path to Health?
With No Front Desk, Who Presents Care?
Field Note 003: Should presenting care belong to one expert, or be a capability shared across the team?
When the Practice Outgrew My Blue Nokia
Field Note 002: Why wasn't a clearly defined Patient Path enough to align the practice?
Dentistry Has a Margin Problem—and Underneath It, a Progress Problem
Field Note 001: What if some of the margin we are trying to recover is being lost when patients stop moving forward?
Why I'm Opening Our Lab Notebook
Introducing Field Notes on Health Progress: observations and experiments from inside operating dental practices.